Shipping & Returns

SHIPPING TERMS

We ship worldwide to every country and Island in the world using multiple carriers. Some offers may include free shipping worldwide over a certain amount of spend by a consumer online.

Deliveries to customers are sent out on working days only, which means Monday to Friday and not on weekends, Bank holidays, Public (Statutory) or national holidays.

Orders placed before 12pm on a working day are sent out to customers on the same working day, if stock is available.

Goods are sent out after payment has been completed successfully. This usually happens instantaneously online or through marketplaces such as Amazon, eBay, WeChat Shop, however customers using BACS/CHAPS/SEPA/SOFORT or any kind of bank transfer service must wait until the payment is cleared into our bank account before we can ship out the goods.

If the item is not in stock, we will email you and inform you when it will be back in stock and items will be shipped on the next available working day when stock is available.

It is the consumer’s/customer’s/recipient of the parcel’s responsibility to provide the correct shipping address and contact details and, furthermore, to be present when a delivery arrives.

If parcels are returned to the sender/consignor, the consumer/customer/consignee must pay for the shipping again to be resent. If the parcel is forwarded to a local depot, the consumer/customer/consignee must arrange to collect the parcel at his/her expense.

If someone else receives or takes the parcel at the delivery/shipping address provided, it is not the responsibility of the carrier or sender/consignor. It is the obligation of the customer who placed the order to be present at the delivery/shipping address stated.

“Force Majeure” events, such as natural disasters, health pandemics and policy changes from carriers may delay deliveries and returns and are out of the control of the sender/consignor. Sale items may be subject to delivery delays also, in which case consumers/customers will be notified.

Deliveries are undertaken by third parties such as DHL, DPD, Deutsche Post, Royal Mail, Hermes, Speedy.bg, EKONT, NOVA POSHTA, etc., hence MASKATEER® is not responsible for any shipping delays, parcel losses or damages, however MASKATEER® may help consumers/customers in resolving issues and claims.

DELIVERY TIMES

UK mainland: 1-7 days.

Western Europe: 2-14 days.

Rest of Europe: 3-21 days.

Rest of the World: 5-21 days.

For other, special or extremely remote destinations, deliveries can take between 5-25 days.

Estimates above do not include any Customs issues or hold-ups due to the COVID-19 outbreak.

WEIGHT & DIMENSIONS

Maximum weight of a single MASKATEER product is 0.8kg plus 0.1kg packaging. Three MASKATEER items = approximately 2kg .

The maximum dimensions of a SINGLE SMALL PARCEL = 35cm length x 25cm height x 10cm width.

CHARGES FOR SINGLE PARCELS

UK - £5.99 (GBP)

Europe – £6.99 to 19.99 (GBP)

USA – £19.99 (GBP)

Rest of the World – £19.99 to £29.99 (GBP)

Channel Islands, British Isles and Islands, Scottish Highlands, Scottish Islands varies between £5.99 and £16.99

Please note, prices above are per SINGLE SMALL PARCEL up to 2kg in weight with dimensions 35cm length x 25cm height x 10cm width, but shipping charges will increase for more than SINGLE SMALL PARCEL weighing more than 2kg with larger dimensions as stated above.

CUSTOMS FEES 

Customs Fees may also apply to parcels being sent to certain countries. It is the responsibility of the consumer/customer/buyer/recipient to clear the goods in his/her country of import. This is NOT the responsibility of the sender/consignor (MASKATEER®).

We strongly advise to check the rules of importation, tax, Customs and Duties in your country, where the goods will be delivered to before making a purchase on the MASKATEER® website, as it is the consumer/customer/buyer/recipient’s responsibility to pay for any tax or Customs fees due when the goods arrive in your country.

PURCHASE AND RETURNS POLICY

1. If you would like to change your products, please order again on www.maskateer.com. We will refund you the returned products. We do not exchange.
2. If the order is cancelled or rejected at point of delivery, shipping costs both ways plus a fee of 6% is charged to the customer, before calculating the net refund, which covers losses including online transaction and admin fees.
3. Products returned must be in perfect resalable condition, unworn with no signs of wear, all labels and tags must be intact on the products and there should be no stains, marks, or dry patches. Please keep the packaging intact.
4. Returns must be reported within 14 days of receiving your products. Please fill out SECTION A below before enclosing this form with returning products in the parcel.
5. Please pay for your own return shipping to the RETURN ADDRESS below. We recommended tracked and signed postage, so you do not lose the parcel.
6. If you need any further assistance, please email our team on support@maskateer.com.

MASKATEER® products have base prices in GBP (Great British Pound Sterling £) on its website, hence orders paid in foreign currencies are subject to currency exchange rate fluctuations from third parties/merchants, such as PayPal, Klarna, Mollie and others that customers use. MASKATEER® only quotes estimate exchange rates and foreign currency prices on its website based on ECB (European Central Bank) average (not buy or sell) live rates and not the actual rates merchants offer their customers. MASKATEER® is not liable for any discrepancies or differences in the estimated foreign currency amount listed on the website or on invoices compared to the actual price the merchant has charged its customer in foreign currency to pay for the order in GBP (Great British Pound Sterling £), at the time of the transaction.

MASKATEER® do not offer product refunds or cancellations of orders, but in any cases of reimbursements MASKATEER® reserves the right to charge customers any shipping costs, return/exchange handling fees, admin and payment/merchant/card fees from any third parties, hence deducting them from the total amounts before any reimbursements, and an email to a consumer will explain the breakdown of charges in detail.

MASKATEER® also reserves the right to forward third party administrative (sur-)charges incurred during returns and/or exchanges to consumers, for example merchant fees and/or handling costs.

If the purchased item is faulty, damaged or defected, it will replaced it with a new garment providing the MASKATEER® support team is notified, by email to support@maskateer.com, within 24 hours of the consumer receiving the item(s) and providing the item is sent back to MASKATEER® within 7 days after the email notification. The item must have no signs of wear, tear or any kind of marks or ripples in the rubber latex, or it may be considered as worn. Once an item is worn it qualifies for wear and tear, and clothing, compression-wear, shapewear, underwear or lingerie items are not exchangeable or refundable after wear and tear. MASKATEER® products fit in each of the categories above.

The consumer is advised not to purchase a MASKATEER® product if he/she has any allergies or special medical conditions that may arise from wearing MASKATEER® products and it is strongly recommended that the consumer consults and obtains the approval from their Doctor or Physician before purchasing any of the MASKATEER® products. MASKATEER® products have been tested and are generally medically safe, however if you have special conditions or rashes always consult your doctor before purchase, as MASKATEER® do not offer refunds for allergies or other conditions conceived as the products touch the skin of its consumers and the product would no longer be resalable in such cases.

Send all returns to:

For any return queries contact support@maskateer.com.